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Delivery Information

Please note, if you require your goods to be delivered on a specific date, this can be specified at the checkout. 

All orders will incur a carriage charge of which will be determined by the manufacturer (additional transport charges will also apply to Highlands)

*Some products have extended lead times which are highlighted in the individual product sections. Please see below for a delivery leadtimes by manufacturers: 

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**Please contact us for a quotation for deliveries to the Highlands 


We are unable to offer a Standard Delivery Service for the Scilly Isles, Northern Ireland and The Highlands & Islands of Scotland. These areas are serviced with a 3-5 working day delivery window and a specific date of delivery can therefore not be defined at checkout. Please note that an extra charge may also be taken for out of area postcodes. For further information, please contact our customer service team.


When the goods arrive, it is your responsibility or the person delegated by you, to check and sign for the goods. Upon signing for the delivery, responsibility for care of the goods passes to you. We therefore urge you to check all items upon delivery and to write on the consignment note if any goods have been damaged.

Please note, signing the delivery company consignment note means that you have received the goods in good condition.

Planning Your Delivery

At Drainage Online we always try our absolute best to ensure delivery times are accurate and met, however, there will be occasions where there is a delay or items get damaged in transit. Therefore, we always advise that you take delivery of the goods before booking your installation. This will enable you to check the goods for any damage or missing items before scheduling the work to start, allowing you to resolve any issues or order any additional items you may need. Drainage Online cannot accept any responsibility for delays in installation due to goods being delayed or damaged in transit.